Momentum Energy was 70% faster in finding evidence for inquiries
Empowered
Tele agents to solve online friction points for customers faster
70%
Faster in finding evidence for the customer resolution team
2
Uncovered sales funnel optimisation opportunities per quarter
DETAILSBENEFITSSHARE
Better reporting to resolve customer issues faster and more effectively.
Ability to quickly understand and visualise what needs to be improved on the site.
Embedded a greater optimisation mindset within the business, from other business units accessing a simple UI.
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Challenges
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