Omnichannel journeys designed for real-time engagement

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Orchestrate intent-driven lifecycle journeys across email, mobile, and web in a single workflow within Acoustic Connect. Use behavioral signals and intent to engage consumers when they’re ready to act, capturing revenue opportunities before they slip away.

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Launch campaigns and journeys faster and with less manual work

Reduce build time and complexity with a unified, no-code orchestration layer designed for speed and scale. Compose messages in the same drag-and-drop canvas and deploy them seamlessly across email, mobile, and web. With message creation and orchestration managed in a single workflow, you can launch faster without rebuilding logic, content, or journeys for each channel and segment.

Journey workflow showing "Product interest detected" trigger and an email with flight upgrade options for high-intent users.

Deliver relevant personalization at scale

Instead of duplicating rules and content for every channel, define personalization once and apply it across journeys. Use predictive scoring based on intent, product interest, and message and channel engagement to tailor experiences as consumer behavior changes. No-code personalization removes technical friction, making it easier to maintain relevance at scale and drive stronger conversion and retention over time. 

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Respond to consumer intent in real time

Engage consumers in the moments that influence conversion, not after intent has passed. Real-time decisioning embedded directly into journey orchestration evaluates behavioral signals and intent indicators to determine the best action in the moment. Instead of relying on static rules or delayed triggers, journeys adapt based on current readiness to act, ensuring high-intent opportunities aren’t missed.

Omnichannel messaging & orchestration
features you’ll love

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Drag-and-drop content studio

Create and personalize messages in a drag-and-drop canvas, using variables, section variants, and generative AI suggestions to tailor content across audiences.

Section variants

Dynamically tailor content sections within a single message to deliver relevant experiences without duplicating campaigns.

Reusable variables

Define personalization logic once and reuse it across channels, campaigns, and journeys to ensure consistency at scale.

Campaign and journey canvas

Orchestrate omnichannel campaigns and journeys using a drag-and-drop canvas that coordinates timing, logic, and channel delivery within a single workflow.

Custom signals

Use custom behavioral events and derived signals as triggers for journeys and messaging, so engagement reflects real consumer actions, not just predefined data.

Automated campaign scheduling

Deliver communications on your preferred cadence, whether weekly, monthly, or any frequency that fits your strategy.

Triggered campaigns

Initiate journeys based on consumer actions, like completing an order, or behaviors, like browse abandonment, to deliver personalized messages in response to real-time events.

Multi-step campaigns

Orchestrate journeys that adapt in real time, branching or redirecting based on consumer behavior, consent, timing, or external triggers.

Channel prioritization

Automate message delivery across channels based on consumer consent and preference.

Trusted by global brands sending billions of messages

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Enhance every consumer touchpoint with expert guidance

Orchestrating meaningful consumer experiences gets even stronger with the right guidance. With 20+ years of expertise, our professional services team helps you refine your strategy and optimize personalization over time, so you can get more impact from the work you’re already doing. 

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Multi-journey fast-track

Jumpstart your consumer engagement with automated omnichannel journeys built and tested by our team.

Audience structure design

Lay the groundwork for precise targeting with a refined audience data structure based on your marketing strategy. 

Managed services

Get continuous support, performance monitoring, and expert execution to keep your campaigns optimized throughout the year.

Turn one-time clicks into long-term connections

Get practical tips and strategies for creating dynamic, cross-channel campaigns that keep customers engaged throughout their lifecycle.

Consumer experiences aren’t 
one-size-fits-all

Journeys shouldn’t wait on rules. With Acoustic Connect, you can build automated journeys across channels that adapt to your consumers — creating experiences that resonate and relationships that last.