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Fraud can devastate the retail banking customer experience. Issues such as identity theft, stolen funds, and other fraud attacks can take months to recover from and trust between the bank and customer can be destroyed. To retain existing customers and attract new account holders, banks must take action to fight the rising threat of fraud. Tealeaf by Acoustic can help.

David Schneider_Contributor

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Acoustic

Acoustic helps marketers deliver more personalized experiences based on consumer needs and preferences. For more than ten years, we’ve been a technological leader, providing integrated digital marketing, marketing analytics, content management, personalization, mobile marketing and marketing automation solutions to an international client base of 3,500+ brands, including Fortune 500 companies.

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How Fraud Hinders the Retail Banking Experience

Fraud can take many forms, all of which can put stress on the relationship between banks and your customers. But when you’re alerted to account takeover scenarios in real time, you can act with more speed and make smarter, data-driven decisions, helping mitigate the impact that fraud has on the customer experience. To help financial services institutions proactively identify and mitigate fraud, Acoustic offers powerful digital customer experience insights through Tealeaf by Acoustic.

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How Fraud Hinders the Retail Banking Experience

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David Schneider

Customer engagement platform

Cross-channel marketing

Journey orchestration

Reporting and analytics

Customer data management

AI predictions & recommendations

Segmentation

Email

SMS & WhatsApp

Mobile app

Improve customer acquisition

Increase customer engagement

Boost marketing efficiency

Retail and ecommerce

Media and entertainment

Travel and hospitality

Gaming

Financial services

Resources

Blog

Books and reports

Webinars and events

One pagers

Case studies

Customer success

Professional services

Acoustic Academy

Help center

Community

About Acoustic

Careers

Contact us

Company news

How Fraud Hinders the Retail Banking Experience

Get the latest insights and news, delivered.

David Schneider

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